Nash Management Consultancy (NASH), is an automotive specialist, offering strategic and operational support. NASH work with a variety of different automotive retailers, from Vauxhall to Mercedes-Benz, designing, developing and applying solutions to assist in best practice and customer relations.
To create a secure tablet kiosk which performs as an express check-in system using Nash management software for customers to be able to check their car in, and leave their keys quickly. The kiosk must be brandable for each automotive retailer to stay on brand.
The self-service tablet kiosk securely encloses a Linx tablet and Brother printer, with an integrated envelope holder and key drop box for customers to deposit their keys within. The front panel of the Integration Kiosk is fully brandable, creating a welcoming and engaging solution.
The ResultThe trial of self-service check-in kiosks has seen check-in times reduced to one minute, with improved customer service and reduced wait times. The self-service check-in platform has been a proven success throughout the trial. Trials have taken place at Vauxhall, Toyota, Nissan, Mercedes Benz and Fiat at locations across the UK.
Chris Gray, Project Manager, Nash Management Consultant said: “The self-service check-in trial has been a great success, with automotive retailers eager to trial the initiative at their shops. imageHOLDERS are a great partner to collaborate with. They understood the psychology behind using self-service kiosks, and created a solution which has had a great reception from clients and users alike.”
Adrian Thompson, CEO, imageHOLDERS said: “It has been a great experience working with Nash on the self-service kiosk trial. The trial has seen a decrease in wait time, and works as both a fantastic representation of the automotive retailer, but also as a platform which is expected with the rise of self-service kiosks.”