Self-check in healthcare and medical kiosks boost efficiency and reduce waiting times in waiting rooms. Rather than joining a long queue for reception, patients can check in at the GP surgery or hospital check-in kiosk. The appointment management system software that is installed on the self-service check-in kiosk is coordinated with the hospital or surgery’s master electronic system.

This synchronisation of technical devices allows for staff to have an overview of patients waiting and to send immediate messages or changes to the reception or doctors’ computers. This is reassuring to the patient, as they know their medical check-in has been recorded on the system.

Healthcare check-in kiosks can display digital signage to communicate clear messages or instructions, share important information or provide wayfinding help. This frees up staff’s time to focus on other responsibilities and reassures the patient.

Patient self-service check-in kiosks empower patients by allowing visibility of their own record and their appointment experience. Digitally displaying their data passes the responsibility of verifying information and updating profiles from reception staff to the patient. This is less likely to result in human error.