In a conventional emergency department, there is usually only one reception. With multiple self-service kiosk terminals at a safe distance from each other, however, the waiting room space can be utilised to its maximum potential. This heavily reduces queues in the emergency department and, in turn, reduces the transmission of viruses as patients are safely spaced out at the medical patient self-check-in kiosks.
Reducing queues also has a direct impact on waiting times. The interactive A&E triage system can effectively identify the needs of the patients, determining those who may not require emergency services at all. By redistributing patients to other hospital and healthcare services based on their specific symptoms and needs, the waiting times for those requiring urgent care is reduced.