The Client

Places for People Leisure [PfPL] is a leading leisure and wellness partner who operate leisure facilities. PfPL approached imageHOLDERS to support their latest launch of Places Leisure Eastleigh. Places Leisure Eastleigh centre was developed by Eastleigh Borough Council, as one of the biggest leisure developments in the south. The £25 million centre opened on the 28th November 2017

The Challenge

To transform the brand new leisure centre, creating a range of products to join up different processes. Focusing on reducing queuing time for customers and digitizing the paper based process, the kiosks should a contemporary experience whilst freeing staff from admin tasks. Centering on superb customer service, the kiosks should provide a variety of different solutions, from customer feedback, sales and self-service check-in kiosks.

Our Thinking

Our Shell+15 enclosure is a highly secure solution which is designed for use in heavy footfall environments. The reception area self-service check-in kiosks consisted of a Shell+15 kiosk was mounted on a tailored freestanding plinth, branded with the bright colour pallette of Places Leisure Eastleigh. The sales team required the enclosure to be mounted on a custom swivel mount which enables easy access for customers and staff alike. The Shell+15 encloses an Aures Yuno touch screen and barcode scanner which allows users to scan themselves into the centre, and book in for classes and facilities usage.

The Result

Peter Thompson, Director, imageHOLDERS said: “Places for People Leisure presented us with an exciting challenge; to create a range of products which would help free staff from admin, reduce queuing time for customers and assist in digitising the check-in experience. Our kiosks are suitable for a variety of different solutions, so we used the design brief to create a suite of products which would perform different solutions according to the environment and use case. The brief changed, but our suite of products remained pretty stable, due to the versatility with integrating devices, tablets and ability to brand the units. We are really pleased with the result, and look forward to continuing our working relationship with Places for People Leisure.”
Phil White , Head of Technology Services and Support, Places for People Leisure said: “The opening of Places Leisure Eastleigh to the public is the collaborative result of months of hard work. The knowledge and understanding of Pete and his team ensured that we were confident in their ability to create a solution which would work for the leisure centres staff and customers alike. We look forward to the next step in our work with imageHOLDERS.”