Call UK +44 (0)1202 892863 Call North America (877) 254-2772

Blog

Improve customer experience with interactive airport kiosks

Interactive airport kiosk solutions are now essential for efficiency and security at border control. Another key driver for airports implementing self-service kiosks is the vast improvement in customer experience; airport kiosks offer a streamlined access control solution that gives autonomy to travellers.

Author

Rosie Ellis

Published

02/09/22

Passport reader attachedment for self-service kiosk

5 WAYS AIRPORT KIOSKS IMPROVE CUSTOMER EXPERIENCE AT BORDER CONTROL

Airports are looking to automation to deal with the large number of passengers passing through border control on a daily basis. Automating airport access control processes with the airport self-service kiosks enhances security and passenger and staff safety, but it also offers an improved experience for travellers:

1 Reduced queues

Self-check-in kiosks integrated with passport scanners allow more passengers to pass through border control in a shorter amount of time, as they are optimised to the airport space and are quick and intuitive to use. Thus, queues and waiting times are reduced.

2 Greater autonomy

Whether it’s self-check-in, baggage drop, or passport control, an digital kiosks allow a passenger to take ownership of their airport experience. The feeling of control in an environment that many people are intimidated by improves the overall customer experience. Greater autonomy equals greater satisfaction.

3 Staff support

Automating airport access control processes with interactive kiosks frees up staff time. This allows employees to focus on other tasks and, importantly, the passengers. Being more available to assist passengers that require extra help, without the need to rush back to border control duties, drastically improves customer service; passengers feel reassured, supported and safe.

4 Accessibility

imageHOLDERS airport kiosks are ADA/DDA approved. Our self-service kiosk solutions can be deployed at different heights and fitted with braille, a headphone jack and other devices to aid accessibility for all.

5 Efficiency and accuracy

Automated airport kiosks are highly accurate and passengers inputting their own data are less likely to make mistakes. This alone helps to reduce issues at arise at border control that come down to human error.

The efficiency of the airport self-service kiosks speeds up the entire border control process for passengers, including both arrivals and departures. This means that they spend less time performing imperative airport access control tasks and more time enjoying their trip.

Are you interested in our automated airport kiosk solution? At imageHOLDERS, we produce optimal digital kiosk solutions custom-made for your business. Streamline airport access control with our digital self-check-in kiosks fully integrated with passport scanners, temperature checks cameras, biometric reader and more. Contact us today to get started.

Let’s get started. Choose an option.

Request a call with an account manager, make a general enquiry or download our brochure for more information. If you’d like to speak to us straight away, call UK: +44 (0)1202 892863 or USA: 1-888-858-9778. We look forward to hearing from you!

Request

A Call Back

Make

An Enquiry

Request a Call Back

Enquire Today