Blog November 29, 2023
Transforming Passenger Experience with Self-Service Airline Kiosks
imageHOLDERS provide digital solutions that transform the airline passenger experience.
ReadTransform your passenger experience while improving efficiency with our digital self-service airport kiosks. Explore our range of airline kiosks and their many features, including self-check-in, baggage drops, passport scanning, ticket and boarding pass printing, and digital signage solutions.
A digital airport kiosk is a self-service terminal designed to provide travellers with convenient access to various services. At imageHOLDERS, our world-class airport check-in kiosks provide an array of benefits, from increasing the efficiency of check-in processes to reducing queueing times and upselling to passengers.
Our airport self-service kiosks maximise efficiency by automating and simplifying a range of tasks, allowing passengers to check-in, drop luggage, and print boarding passes swiftly.
These functions are more important than ever for helping improve the overall passenger satisfaction while also vastly improving airport security.
Our inclusive and interactive airport kiosk designs can also be integrated as passport kiosks. The ability to scan passports and boarding passes can be a transformative solution for frictionless flights while also offering optimised digital access control.
Self-service passport kiosks with built-in scanners and boarding pass printers are becoming increasingly popular in the aviation industry. As well as improving efficiency, they are also a more hygienic way to also reduce the risk of spreading viruses.
We work with world-class printer and scanner partners to implement the highest quality products for our airport kiosks. Whether it’s printing boarding passes, plane tickets, or baggage tags, our self-service printer kiosks do it all in one convenient place. This significantly enhances the airport experience for all involved.
As well as offering convenience to passengers, printer functionality further enables airports and airlines to effectively optimise their resources. With less need for manual input, staff can be redeployed to other parts of the airport that require attention. This ultimately results in significant cost savings and an overall increase in airport productivity.
Our digital airport kiosks enable multiple integrations to facilitate more functionality. These include scanners, ID validation, cameras, payment devices, and label and badge printers.
Integrating these features within specific areas of an airport provides a tailored user journey that improves the overall passenger experience.
In September 2023, we partnered with United Airlines to demonstrate our full airport kiosk range at Future Travel Experience in Los Angeles. With functions such as passenger check-in, passport scanning, wayfinding, and even reporting lost or damaged baggage, our booth gave visitors the perfect opportunity to interact with and learn more about the benefits of adopting digital airline kiosks.
We were particularly delighted to showcase two modular airport kiosks that we designed and manufactured for United Airlines during our collaborative 2-year joint project. This project saw us create and roll out hundreds of future-proof kiosks across North America and represents our ability to understand a client’s complex requirements, honing them into a compelling user-centric solution.
Global travel has changed dramatically in recent years with technology now seen as an essential part of the passenger check-in experience. Interactive self-service kiosks are at the forefront of changes within airports and docks, border control, arrivals and departures, and during flights. Going forward, we predict a surge in biometric kiosk enrolment prior to the day of travel and at border control. This technological development is already well underway and applied in various scenarios. This will also be a requirement under new EU-ESS regulations.
Barcode & QR Code Scanners
Contactless Readers
Printers
Hand Sanitiser Dispensers
POS Payment Devices
Temperature Check Cameras
Passport Scanners
Biometric Readers
Entertainment Tablet Kiosks
Entertainment hubs encourage customers to spend more time browsing and increase add-on sales.
Express Check-In
Customers can check-in easily and efficiently using an airport check-in kiosk. These kiosks can also print boarding passes and baggage tags.
Reduced Queues
Customers can be directed to a self-service airport kiosk or a member of staff based on their needs, leading to reduced queues, increased satisfaction, and better service.
High Security Access Control
Biometric, boarding pass, and passport scanners aid airport access control and increase security whilst aiding efficiency. Digital arrival cards and visas can also be added to biometric records.
Optimum Health & Safety
Adhere to health and safety guidelines with fully integrated airport kiosks. Fever check cameras and hand sanitiser dispensers can be added as standard.
Boost Revenue
Self-service point-of-sale (POS) kiosks encourage more sales in the departure lounge, whether ordering from digital menus or retail stores.
imageHOLDERS airport kiosks are built bespoke for your specifications. Learn more about our process or talk to a member of our friendly team about our standard kiosk, computer or digital display solutions.
At imageHOLDERS, we work together with the best hardware and software companies to produce the optimal digital kiosk solutions for your business. Our interactive airport kiosks are designed with air travel and the airport industry in mind. Browse our list of software partners.