Blog

Kiosks in Hospitality: Restaurants, bars, coffee shops & fast food

Hospitality Consumer Information & Wayfinding Occupancy Tracking or Footfall POS Security/Access Control Staff Information Visitor Management

Assisted and self-service kiosk solutions overcome sticking points in the user journey and boost engagement, productivity and profits. They can do more than just check-in and out.

Author

Rosie Ellis

Published

07/29/21

iH complete kiosk solutions address and improve multiple steps of the user journey within the hospitality sector. Table bookings and reservations, self-service POS, wayfinding, visitor management and access control can all be managed with a kiosk in a more efficient manner, without sacrificing on customer service.

Consumers would rather use an electronic payment system

Say self service kiosks in restaurants are a factor in choosing restaurants

Minute reduction in customer wait time per meal ordered

Increase in orders of desserts and appetizers when using an iPad POS system

Increase Revenue in Restaurants

Save your customers up to five minutes per meal when they order or pay with our kiosk POS systems for restaurants. Integrate with a range of software providers to offer a digital menu, special offers, entertainment apps and more – digital menus make it so easy to up-sell by constantly showing customers what they could add to their order. Place our restaurant self-order kiosks on your table tops and tempt them with stunning visuals; watch orders of desserts and appetizers increase by 30%!

Improve Security in Coffee Shops & Bars

Access Control and Visitor Management kiosks are efficient and effective when it comes to controlling who can enter a building.

Implementing a kiosk on entry improves security for both staff access control and visitor management.

Biometric readers or scanners can be integrated into kiosks for access to only the authorised personnel.

In addition, health checks can be carried out by visitor management kiosks. Temperature check cameras can test for a possible fever, scanners can authorise vaccine passports and contactless hand sanitiser dispensers can be integrated to reassure the customer that maximum preventative measures have been put in place.

Fast Food Can Be Even Faster

Kiosks in fast food restaurants have been shown to cut queues by halve, thus improving customer satisfaction.

A study by the University of Oxford revealed there is a 92% chance that fast food service will become completely automated. Alongside this restaurant chains are looking to future-proof themselves with entirely unmanned front of house secure tablet kiosks this year.

From McDonalds to Panera Bread, fast food restaurant chains are recognizing this evolutionary potential and starting to reap the benefits. These include streamlined production and payment processes, increased customer satisfaction and ultimately an increase in business revenue.

Key Benefits

Increase Sales with POS

52% of consumers would rather use an electronic payment system.

Increase Footfall

Incentivise customers with touch screen ordering systems.

Stay Ahead of the Competition

Technology is an important factor for consumers. 25% say self service kiosks in restaurants are a factor in choosing restaurants

Queue Bust

Reduce customer wait times by up to 5 minutes per meal ordered

Upsell with Ease

Kiosk POS systems in restaurants see orders of desserts and appetizers increase by 30%

Change the Face of Hospitality

Tablets in restaurants create a modern and welcoming feel and give consumers payment options with integrated restaurant POS systems

Let’s get started. Choose an option.

Request a call with an account manager, make a general enquiry, or download our brochure for more information on our visitor management software. If you’d like to speak to us straight away, call UK: 01202 892863 or USA: +1 877 450 2172. We look forward to hearing from you!