Terms and Conditions
You may use this website to look at our products and services on web pages offered to the general public. This website is copyrighted by imageHOLDERS Limited, who owns the imageHOLDERS trademark and operates this website.
This website has administrative functions intended to be kept private to the business and to users explicitly authorised to use the administrative interface. We ask that you do not attempt to use the administrative interface and that if you accidentally or intentionally use the administrative interface without explicit authorisation by an officer of the company, that you refrain from taking damaging activity and that you notify us of the breach as soon as practicable.
GENERAL TERMS AND CONDITIONS and GUARANTEE
These General Terms & Conditions (“Conditions”) apply to any of our Products or services including those found on www.imageholders.com, or in any product brochures and/or literature or in any drawings, designs, prototypes, samples and custom products. Please read these Conditions carefully before ordering any Products and/or Services. You should understand that by ordering any of our Products and/or Services you agree to be bound by these Conditions and that if you refuse to accept these Conditions, you will not be able to order any Products and/or Services from imageHOLDERS.
“Contract” means these Conditions or such other replacement terms and conditions as may be notified to the Customer from time to time (copies of which are available on request from imageHOLDERS) together with the Order Confirmation and, where applicable, special terms and conditions of sale as are specified in imageHOLDERS catalogues, price lists or other literature.
“imageHOLDERS”,”we”,”us” or “our” means imageHOLDERS Limited, a company registered in England and Wales with company number 4387715 and with a registered office at Priestly House, Priestly Gardens, Chadwell Heath, Essex, RM6 4SN
“Customer” or “you” means any party identified as the customer in any contract (“Contract”) to whom imageHOLDERS may agree to supply Products or Services from time to time in accordance with these Conditions and the terms and conditions of any such Contract.
”Customer Specification” means any specification for any customised Products, Services, Third Party Software and/or Third Party Hardware as set out in the Order Confirmation.
“Deliverables” means Products and/or Third Party Hardware and/or Third Party Software as may be sold and supplied by imageHOLDERS to the Customer in accordance with any Contract
“Due Date” means prepayment upon order unless otherwise agreed to in writing by imageHOLDERS.
“Products” means imageHOLDERS proprietary products as may be sold and supplied by imageHOLDERS to the Customer in accordance with any Contract.
“Services” means any design, installation or support services provided by us.
“Third Party Hardware” means any PCs, tablets, printers, scanners or other computer hardware within a Product specified on any Order Confirmation.
“Third Party Software” means any software for use on the Third Party Hardware within a Product.
Construction: In these Conditions, the following rules apply:
a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
a reference to a party includes its representatives, successors or permitted assigns;
a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
a reference to writing or written includes faxes and e-mails.
INFORMATION ABOUT US
www.imageholders.com is a website operated by imageHOLDERS.
Our Head office is: 42c Cobham Road, Ferndown Industrial Estate, Wimborne, Dorset, BH21 7QG. UK.
Our VAT number is 164635008
1. BASIS OF CONTRACT
1.1 Your order constitutes an offer to us to buy a Product and/or Services in accordance with these Conditions. All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an e-mail that confirms that your order has been accepted by us (the “Order Confirmation”). The Contract will only be formed when we send you the Order Confirmation.
1.2 The Contract will relate only to those Products and/or Services which are referred to in the Order Confirmation. We will not be obliged to supply any other Products and/or Services which may have been part of your order until the acceptance of your order for any such Products and/or Services has been confirmed in a separate Order Confirmation.
1.3 The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of imageHOLDERS which is not set out in the Contract.
1.4 These Conditions apply to the Contract and will prevail over any other terms that the Customer may seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
1.5 Any quotation given by us shall not constitute an offer, and is only valid for a period of 20 Business Days from its date of issue or as specified.
1.6 All of these Conditions shall apply to the supply of Products, Services, Third Party Software and Third Party Hardware except where application to one or the other is specified.
2. PRODUCTION AND DELIVERY INCLUDING CUSTOMISED PRODUCTS
2.1 Where applicable we shall provide any custom Products and/or Services to the Customer in accordance with the Customer Specification in all material respects. Any change to the Customer Specification must be agreed in writing by both parties and may be subject to additional costs.
2.2 Products are manufactured and assembled to order. We will use reasonable endeavours to dispatch standard products within 10 to 14 days of the Order Confirmation with delivery by next day courier available in the UK or international courier (usually UPS air freight). However, it may take considerably longer for bespoke, custom or large orders.
2.3 We will use all reasonable endeavours to ensure that your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, within a reasonable time of the date of the Order Confirmation. However, any dates stated on an Order Confirmation are estimates only and time shall not be of the essence in the fulfilment of any order.
2.4 We shall use all reasonable endeavours to meet any performance dates for the Services specified in the Order Confirmation but any such dates shall be estimates only and time shall not be of the essence for the performance of the Services.
2.5 We shall have the right to make any changes to the Products and/or Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Product and/or Services, and we shall notify you in any such event.
2.6 We shall ensure that the Products and/or Third Party Hardware are properly packed and secured in such manner as to enable them to reach their destination in good condition.
2.7 We shall deliver to the location set out in the Order Confirmation or such other location as the parties may agree (Delivery Location).
2.8 We will always pick the most suitable delivery option for the goods, choosing the most cost effective method to ensure the goods arrive on time and in the same condition they leave us. We have the expertise to ship goods around the world, whether it involves one product or a container load. Please contact us for further information about delivery options. We can ship by the Customer’s designated shipper and method upon request.
2.9 We may deliver by instalments, in which case each instalment shall constitute a separate Contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.
2.10 The risk in any of the Deliverables shall pass to the Customer on completion of delivery.
2.11 Title to any of the Deliverables shall not pass to the Customer until imageHOLDERS has received payment in full in cleared funds. Until title has passed to the Customer, the Customer shall:
2.12.1 hold the Deliverables on a fiduciary basis as imageHOLDERS’ bailee;
2.12.2 store the Deliverables separately from all other goods held by the Customer so that they remain readily identifiable as imageHOLDERS’ property;
2.12.3 not remove, deface or obscure any identifying mark or packaging on or relating to the Deliverables;
2.12.4 maintain all Deliverables in satisfactory condition and keep them insured against all risks for their full price on imageHOLDERS’ behalf from the date of delivery;
2.12.5 give imageHOLDERS such information relating to the Deliverables as we may require from time to time.
If before title to any Deliverable passes to the Customer the Customer becomes subject to any of the events listed in Clauses 17.2.1 or 17.2.5 or imageHOLDERS reasonably believes that any such event is about to happen and notifies the Customer accordingly, then, without limiting any other right or remedy imageHOLDERS may have, imageHOLDERS may at any time require the Customer to deliver up the Deliverables and, if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Deliverables are stored in order to recover them.
3. PRICE AND PAYMENT
3.1 imageHOLDERS will submit an Order Confirmation for each purchase order received. Your Order Confirmation will state agreed price, target delivery date, delivery address and any other 3rd party information required in order to accurately fulfil the order. It is the Customer’s responsibility to check the information on the Order Confirmation and report any error within 48 hours of receipt.
3.2 The price and payment terms for all Products and/or Services are those set out in the Order Confirmation or, if no price is quoted, the price set out in imageHOLDERS’ standard price list as at the date of delivery (which is available upon request from imageHOLDERS). The price, unless explicitly agreed on the Order Confirmation, is exclusive of VAT and all costs and charges of import duties, packaging, insurance and transport which shall be paid by the Customer.
3.3 Prices are liable to change at any time, but, subject to Clause 2.1, changes will not affect orders in respect of which we have already sent you an Order Confirmation.
3.4 Our Product catalogue contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed may be incorrectly priced. We are under no obligation to provide any Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation.
3.5 Payment for all Products must be paid by bank transfer, cheque, Paypal, credit card or debit card.
3.6 Unless explicitly agreed in the Order Confirmation the charges for installation and support Services shall be on a time and materials basis:
3.6.1 the charges shall be calculated in accordance with imageHOLDERS’ standard daily fee rates, which are available upon request from imageHOLDERS;
3.6.2 imageHOLDERS’ standard daily fee rates for each individual person are calculated on the basis of an eight-hour day from 8.00 am to 5.00 pm;
3.6.3 imageHOLDERS shall be entitled to charge the Customer for any expenses reasonably incurred by the individuals whom imageHOLDERS engages in connection with the installation and support Services including, but not limited to, travelling expenses, hotel costs, subsistence and any associated expenses, and for the cost of services provided by third parties and required by imageHOLDERS for the performance of the Services, and for the cost of any materials.
3.6.4 ImageHOLDERS reserves the right to increase the price of the Services, by giving notice to the Customer at any time before delivery, to reflect any increase in the cost of the Services to imageHOLDERS that is due to:
- any increases in taxes and duties;
- any request by the Customer to change the delivery date(s), quantities or types of Services ordered, or the Customer Specification; or
- any delay caused by any instructions of the Customer in respect of the Services or failure of the Customer to give imageHOLDERS adequate or accurate information or instructions in respect of the Services.
3.7 Without limiting any other right or remedy of imageHOLDERS, if the Customer fails to make any payment due to imageHOLDERS under the Contract by the Due Date for payment specified on the Order or, if no date is specified, within 30 days of the date of invoice, imageHOLDERS shall have the right to charge interest on the overdue amount at the rate of 8% per cent per annum above the then current Bank of England’s base rate accruing on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgment, and compounding quarterly.
3.8 The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim against imageHOLDERS in order to justify withholding payment of any such amount in whole or in part. ImageHOLDERS may, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by imageHOLDERS to the Customer.
4. OUR REFUNDS POLICY & GUARANTEE
4.1 This Guarantee does not extend to any Third Party Hardware or Third Party Software supplied with or used with the Products. Any such liability is the responsibility of the relevant third party suppliers.
4.2 Unless otherwise specified on your Order Confirmation, imageHOLDERS Guarantee for a period of 5 years following delivery to you that any Products you purchase will be free from any material defects due to faulty materials.
4.3. This Guarantee shall not apply in the event that:
4.3.1 The defect arises from any improper use of the Product, or if there is any continued use of the Product after the occurrence of any defect;
4.3.2 There is any unauthorised modification to, or repair or maintenance of, the Product;
4.3.3 The defect consists of, or arises from, any defect in the Product which was discovered or which ought to have been discovered prior to any use of the Product;
4.3.4 The defect arises from a failure to follow instructions or to adhere to good trade practice with respect to the Product, or with respect to the use, assembly, installation, storage or maintenance thereof, including, without limitation, affixing the Product to an unsuitable surface or using unsuitable fixings in conjunction with the Product;
4.3.5 The defect arises from fair wear and tear;
4.3.6 The defect arises as a result of imageHOLDERS following any drawing, design or Customer Specification supplied by the Customer;
4.3.7 The Product differs from the Customer Specification as a result of changes made to ensure they comply with applicable statutory or regulatory standards;
4.3.8 The defect arises from any exposure of the Product to any foreign agent including, without limitation, any chemicals which may cause discolouration, or any abrasive materials; or
4.3.9 The defect arises from any exposure of the Product to fire, flood or explosion.
4.4. Our liability for any defect guaranteed by us shall in all cases be limited to, at our option, the replacement or repair of the defective Product. Replacement or repair is the sole and exclusive remedy under this Guarantee. This Guarantee does not extend to any Third Party Hardware or Third Party Software supplied with or used with the Products.
4.5. In order to make any claim under this Guarantee, you must notify us by returning the defective Product to us for inspection, carriage paid and accompanied by a description of the alleged defect, stating when it occurred and (if different) when it was discovered.
4.6 All claims under this Guarantee are subject to the following conditions:
4.6.1 Products shall remain in their original packaging and the marks, numbers or references indicated on the Products or packaging shall neither be covered, defaced, altered nor erased. The removal, covering, altering or defacing of any imageHOLDERS markings shall invalidate any warranty and or Guarantee associated with the Product.
4.6.2 Products sold for onward resale shall be resold only by qualified personnel in premises suitable for their storage, display and sale under satisfactory conditions.
4.7 Any non-faulty stock (non-custom) Product which is returned to us shall only be refunded for credit or replaced if you contact us in writing within 14 days of receipt of the Product informing us of your wish to return it and thereafter follow the procedure for returning the Product which will be notified to you by us. All Products must be returned to us in the same condition and packaging in which you received them and at your own cost and risk and any returns will be subject to a restocking fee of 20%. Please note that we will not refund or replace any non-faulty custom-made Product.
4.8 We will examine the returned Product and will notify you of your refund or replacement
Product via email within a reasonable period of time.
5. OUR LIABILITY
5.1 Subject to Clause 4, all warranties, representations, terms, conditions and duties implied by law relating to fitness, quality or adequacy are excluded to the fullest extent permitted by law.
5.2 Without limiting the generality of Clause 5.1, we shall have no liability to you for any:
5.2.1 consequential losses;
5.2.2 loss of profits and/or damage to goodwill;
5.2.3 economic and/or other similar losses;
5.2.4 special damages and indirect losses;
5.2.5 business interruption, loss of business, contracts and/or opportunity; or
5.2.6 inconvenience, delay or loss of production.
5.3 Without limitation to any of the foregoing, our aggregate liability to you (whether for breach of contract or for negligence or otherwise howsoever), for any loss or damage of whatsoever nature and howsoever caused, shall be limited to and in no circumstances shall exceed the price of the Product(s) purchased from us.
5.4 Without limitation or prejudice to any of the foregoing, you shall fully and promptly indemnify and hold us harmless against any and all losses, damages, costs and expenses whatsoever and howsoever arising from any breach of any obligation or duty under any of these Conditions, the Contract, or otherwise, whether attributable to you, your servants or agents, or to any subcontractors appointed by you.
5.5 Nothing in these Conditions shall exclude or limit in any way our liability:
5.5.1 For death or personal injury caused by our negligence;
5.5.2 Under section 2(3) of the Consumer Protection Act 1987;
5.5.3 For fraud or fraudulent misrepresentation; or
5.5.4 For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
6. CLIENT OBLIGATIONS
6.1 If you order Products for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and often can not predict their amount. Please contact your local customs office for further information before placing your order. If you require we may be able to provide deliveries on a duty paid basis, details of which will be confirmed on your Order Confirmation.
6.2 Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
6.3 The Customer shall;
6.3.1 ensure that any Customer Specifications are accurate and complete, it being recognised by the parties that the Customer has responsibility for the proper selection and specification of any Third Party Hardware and Third Party Software to be housed in any Product;
6.3.2 co-operate with imageHOLDERS in all matters relating to the Services;
6.3.3 provide imageHOLDERS, its employees, agents, consultants and subcontractors, with access to the Client’s premises, office accommodation and other facilities as reasonably required by imageHOLDERS to provide the Services;
6.3.4 provide imageHOLDERS with such information and materials as imageHOLDERS may reasonably require to supply the Services, and ensure that such information is accurate in all material respects;
6.3.5 obtain and maintain in good time all necessary licences (including import licences), permissions and consents which may be required for the Services; and
6.3.6 keep and maintain all materials documents and other property of imageHOLDERS (Supplier Materials) at the Customer’s premises in safe custody at its own risk, maintain the Supplier Materials in good condition until returned to imageHOLDERS, and not dispose of or use the Supplier Materials other than in accordance with the Supplier’s written instructions or authorisation.
6.4 If imageHOLDERS’ performance of any of its obligations in respect of the Services is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation, including prompt payment invoices, imageHOLDERS shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Customer remedies the Client Default, and to rely on the Client Default to relieve it from the performance of any of its obligations to the extent the Client Default prevents or delays imageHOLDERS’ performance of any of its obligations imageHOLDERS shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from imageHOLDERS’ failure or delay to perform any of its obligations as set out in this clause AND the Customer shall reimburse the imageHOLDERS on written demand for any costs or losses sustained or incurred by imageHOLDERS arising directly or indirectly from the Client Default.
7. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
8.1 All notices given by you to us must be sent to the CEO of imageHOLDERS at the address shown above or by email to email@example.com.
8.2 We may give notice to you at either the e-mail or postal address you provide to us when placing an order.
8.3 Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
9. TRANSFER OF RIGHTS AND OBLIGATIONS
9.1 Any Contract between you and us is binding on you and us and on our respective successors and assigns.
9.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
9.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
10. EVENTS OUTSIDE OUR CONTROL
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
10.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
10.2.1 Strikes, lock-outs or other industrial action;
10.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
10.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
10.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
10.2.5 Impossibility of the use of public or private telecommunications networks;
10.2.6 The acts, decrees, legislation, regulations or restrictions of any government; or
10.2.7 Official regulations, transportation difficulties, working difficulties, machine breakdowns, fires, failure of suppliers, or other causes, whether similar or not.
10.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
11.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
11.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
11.3 No waiver by us of any of these Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing by a Director of imageHOLDERS.
If any of these Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
13. ENTIRE AGREEMENT
13.1 These Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any
representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Conditions.
14. RELIANCE ON INFORMATION APPEARING ON OUR WEBSITE
Commentary and other information, materials and/or images appearing on our website are not intended to be relied upon nor to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such information by any visitor to our website, or by anyone who may be informed of any of its contents.
15.1 The Customer shall ensure that any safety information of whatever kind provided by us in relation to the Products supplied is passed, where the Products are supplied for use at work, to the Customer’s employees or, where the Products are supplied for resale, to the subsequent purchaser.
15.2 The Customer shall not alter, mask or remove any such safety information from the Products.
CONFIDENTIALITY, INTELLECTUAL PROPERTY AND COPYRIGHT
16.1 imageHOLDERS’ proprietary Products and components are protected by a series of patents, patent applications and design rights. By entering into this Contract you are agreeing to uphold all aspects of the intellectual property and copyrights associated with these Products and components.
16.2 Any knowledge of third parties infringing imageHOLDERS intellectual property must be reported to imageHOLDERS immediately. Any infringement of our intellectual property will be vigorously pursued.
16.3 A party (Receiving Party) shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the Receiving Party by the other party (Disclosing Party), its employees, agents or subcontractors, and any other confidential information concerning the Disclosing Party’s business which the Receiving Party may obtain. The Receiving Party shall restrict disclosure of such confidential information to such of its employees, agents or subcontractors as need to know it for the purpose of discharging the Receiving Party’s obligations under the Contract, and shall ensure that such employees, agents or subcontractors are subject to obligations of confidentiality corresponding to those which bind the Receiving Party. This clause 16 shall survive termination of the Contract.
17.1 Without prejudice to any rights that have accrued under any Contract or any of its rights or remedies, imageHOLDERS may terminate the Contract at any time but will use reasonable commercial endeavours to give you not less than one month’s written notice.
17.2 Without prejudice to any rights that have accrued under any Contract, or any of its rights or remedies, either party may terminate any Contract with immediate effect by giving written notice to the other party if:
17.2.1 the Customer fails to pay any amount due under the Contract on the Due Date for payment and remains in default not less than 7 days after being notified in writing to make such payment;
17.2.2 the other party commits a material breach of any material term of the Contract and (if such breach is remediable) fails to remedy that breach within a period of 14 days after being notified to do so;
17.2.3 the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts either party becomes subject to (or proposes to be become subject) any formal insolvency procedure such as receivership, liquidation, administration, voluntary arrangements (including a moratorium) or bankruptcy;
17.2.4 the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business;
17.2.5 the other party (or its employees or associates) are found to be involved in acts of bribery or corruption in breach of either the UK Anti Bribery Act of 2010 or any anti-bribery or corruption legislation set out by the regulatory bodies in the country in which the other party transacts business.
18. OUR RIGHT TO VARY THESE CONDITIONS
18.1 We have the right to revise and amend these Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and for any other reason.
18.2 You will be subject to the policies and Conditions in force at the time that you order Products from us, unless any change to those policies or these Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Conditions before we send you the Order Confirmation.
18.3 imageHOLDERS reserves the right to alter or amend these Conditions for certain classes of Products or Customers and will confirm any new conditions in writing to you in such instances.
19. LAW AND JURISDICTION
Contracts for the purchase of Products through any means will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.