FAQs

FAQ

There may be questions you wish to ask regarding imageHOLDERS’ products, services and the application of tablet enclosures kiosks within your business. We’re here to help, and if there is a question we haven’t answered, please get in touch and let us know!

Choosing a tablet enclosure

What is a tablet enclosure kiosk?

What are the different types of enclosure?

What are the different types of stand?

What tablets can you fit?

Tablet Enclosure Installation

Can I brand the tablet enclosure?

What is a bezel?

Is it secure?

Are the enclosures VESA compatible?

How does the unit lock/unlock?

Do you supply and fit tablets and devices?

How does it charge?

Where does the cable go?

Can you prevent access to the buttons or camera?

Can you do installation?

What is the lead time?

What is it made from?

How heavy is it?

How do I order one?

Do you fit OEM devices?

Does the tablet enclosure interfere with WiFi, BlueTooth, NFC etc..?

Can the tablet be seen in horizontal/landscape?

Are you enclosures waterproof or IP rated?

What is the minimum order requirement (MOQ)?

I have a bulk requirement, do you do a discount for bulk orders?

I can’t see a tablet enclosure which suits my needs.

 

Troubleshooting

I’m having difficulty assembling my unit.

How long does it take to assemble?

Do the units come pre-assembled?

Do I require additional tools?

Can all my units be keyed alike?

I’ve lost the keys to my unit, what can I do?

 

About imageHOLDERS

Where are you based?

Do you have an office in the US?

Can you ship to …?

Who designs and manufactures the tablet enclosure?

Trade section

Do you sell to trade/offer trade discount?

How do I become a trade partner?

I need to be issued a quote or proforma invoice, how do I go about getting one?

Choosing a tablet enclosure

 What is a tablet enclosure kiosk?

An imageHOLDERS tablet kiosk or iPad enclosure is a secure and stylish enclosure which can display a tablet or iPad. We can also securely enclose an OEM device such as a NFC reader which turns the tablet enclosure in a payment terminal. For more information about the different devices which we can securely integrate click here.

What is a bezel?

A bezel is the material which covers the front of the tablet. This can allow or prevent access to the tablet’s functions such as the camera and the home bar, depending on your specifications.

What are the different types of enclosure?

Our standard off the shelf designs include:

  • Our Core range is our most cost-effective solution with a tamper proof security rating. Suitable for back of house or low traffic environments.
  • Our Expo range is flexible and robust, suitable for demanding environments with a fully secure security rating.
  • Our Slimline range is our slimmest design, fitting flush to wall or glass with our highest security rating, rugged secure.
  • Our Shell range is rated as our most secure enclosure, suitable for high traffic environments, with a sleek design

Our enclosures which are highly tailorable and fit tablets and devices include:

  • Our Shell+ meets our highest security rating, fitting larger tablets with elegant style, suitable for device integration.
  • Our Integrator Pro range is our most dynamic enclosure, fitting large tablets and multiple devices including printers, and meets our highest security rating.

What are the different types of stand?

  • Counter mounted*
  • Counter mounted with swivel
  • Counter top**
  • Wall mounted
  • Wall mounted with tilt and rotate
  • Glass mounted
  • Floor standing
  • Floor standing straight/curved graphic panel
  • Floor standing straight/curved graphic panel with stand
  • Floor standing straight/curved graphic panel with LED
  • Full integration kiosk

*Counter mounted is where the enclosure is bolted through the counter and is highly secure.

**Counter top is where the enclosure is mounted on a plate which is not bolted down and therefore easily moved.

What tablets can you fit?

For a full list of the tablets which we can securely enclose please see our supported tablet and iPad reference page. If your tablet is not listed, we can create a new tray and bezel which will hold and display your tablet device, but this can require you sending a sample of the tablet to be sent to us to be measured up.

Tablet Enclosure Installation

 Can I brand the tablet enclosure?

Yes! We can brand any enclosure bezel to fit with your brand. Whether that’s through custom colouring, or by creating a branded bezel. We can create a solution to fit your needs.
We offer three different types of branding:

  • Direct to media, which is a permanent solution and cannot be removed
  • Vinyl which is semi-permanent but can be removed and updated if need.  
  • Interchangeable magnetic paper layovers, when using steel bezels you can use these layovers which can be changed to suit different brands or promotions.

We can provide you with a blank template to place your branding or custom artwork on; alternatively our design team can create this for you at a small additional cost. Contact our sales team for more information.

Is it secure?

All our tablet enclosures and iPad kiosks are created with security in mind. We rate the security of our tablet enclosures on a scale of 1 to 3.

1 is tamper proof, suitable for use within offices or low traffic areas.

2 is fully secure, suitable for heavy traffic areas

3 is rugged secure, we created several ranges for use in environments which need to stand up to theft and vandalism.

Should you require advice as to which security you may need, please speak to a member of our team who would be happy to advise!

Are the enclosures VESA compatible?

All our enclosures are VESA compatible as standard apart from the Slimline range and Shell range. If you require a Slimline enclosure or Shell enclosure to be VESA compatible, we can adjust the enclosure to include a small plate at the back, but this will change the way the Slimline mounts to the wall.

How does the unit lock/unlock?

  • Core: To lock/unlock the Core unit, use the Torx key provided to fasten/loosen the four security screws located on the edges of the enclosure (two per edge).
  • Expo: To lock/unlock the Expo unit, use the key provided to unlock/lock the lock located on the rear of the enclosure. Once the lock has turned you will be able to slide the tray out/in of the enclosure and access the tablet.
  • Slimline: To lock/unlock the Slimline unit, using the two keys provided, unlock the two push locks located on either side of the enclosure. Once unlocked two pins should push out from the locks indicating it is unlocked. Simply push the enclosure up at the base, which will push the top upwards and then pull outwards. To lock, replace the cassette tray and push the two pins back into the push lock.
  • Shell: To lock/unlock the Shell unit, use the key provided to unlock/lock the push lock located on the rear of the enclosure in the centre. Once unlocked a pin should push out from the lock, indicating it is now unlocked. Simply push the enclosure up at the base, which will push the top upwards and then pull outwards. To lock, replace the cassette tray and push the the pins back into the push lock.
  • Shell+: To lock/unlock the Shell+ unit, using the two keys provided, unlock the two push locks located on either side of the enclosure. Once unlocked two pins should push out from the locks indicating it is unlocked. Simply push the enclosure up at the base, which will push the top upwards and then pull outwards. To lock, replace the cassette tray and push the two pins back into the push lock.
  • Integrator Pro: To lock/unlock the Integrator Pro unit, using the key provided, unlock the lock located at the rear of the enclosure. Once unlocked, simply slide the rear casing upwards, which will give you access to the tablet and devices. To lock, replace the tablet and rear casing and relock the unit using the key provided.

Do you supply and fit tablets and devices?

As standard, we do not supply the tablets and devices. We have partnerships with some OEM manufacturers and distributors, and can aid in the process of selecting the right make and model to suit your needs. For more information regarding turn key solutions and tablet/device requirements please talk to a member of our sales team.

How does it charge?

All our enclosures have cable management to allow for tablets to be charged continuously when in use, however sometimes the environment in which your enclosure is housed won’t allow for this. Therefore we recommend portable chargers for instances when continuous charging isn’t available and the tablet needs to be used for more than the tablet battery life.

For more information on portable charging click here.

Where does the cable go?

All imageHOLDERS tablet enclosures come with cable management built-in, which feeds the cable safely and securely through the kiosk. 

Can you prevent access to the buttons or camera?

Yes.

Our bezels can provide access as follows:

  • Home button/home bar revealed
  • Home button/home bar concealed
  • Camera revealed
  • Camera concealed
  • All buttons concealed
  • All buttons revealed
  • All buttons revealed and camera access

If you require access which we haven’t listed, we can create a unique bezel to your exact specifications.

Can you do installation?

Our enclosures are easy to install and simple to use, and as such as don’t offer installation as standard. However on larger projects or roll outs, we have a number of professional fitters who we will happily put you in touch with.

What is the lead time?

On standard enclosures with no additional tailoring, we can normally dispatch your enclosure within 10-14 working days. However if you require your order quicker than this, we do offer to expedite orders. For tablets requiring tailoring or customisation, the lead times can vary, so it’s best to contact our sales team for more information.

What is it made from?

imageHOLDERS tablet enclosures are made from the highest quality materials with quality finishes. Each enclosure range is uniquely designed and is made from a range of different materials. To see more details on a specific enclosure, download the spec sheet available on the product page or speak to our sales team for more information.

How heavy is it?

Each enclosure varies in weight. See the product spec sheet for an exact weight with and without packaging.

How do I order one?

You can order online, over the telephone or by email.

When ordering online and once you’ve chosen your enclosure, select your requirements using the product configuration options at the bottom of the product page. If your specification requires a standard unit, the process will then take you onto the checkout process.

Should your order require further details, such as fitting a non listed tablet or branding the unit with your own custom artwork, the drop down process will show you a contact box after your selection is finished. Once submitted, our sales team will receive a message and contact you within 24hours to clarify the specifications and provide you a realistic lead time.

Do you fit OEM devices?

Yes. We have two ranges which have been designed to fit OEM devices, but we will need to clarify the make and model of your required devices to make sure that they are compatible with the enclosure.

Our enclosures which are highly tailorable and fit tablets and devices include:

  • Our Shell+ meets our highest security rating, fitting larger tablets with elegant style, suitable for device integration.
  • Our Integrator Pro range is our most dynamic enclosure, fitting large tablets and multiple devices including printers, and meets our highest security rating.

We can also tailor other enclosures to fit specific OEM devices. Talk to our sales team to discuss your device integration requirements.

Does the tablet enclosure interfere with WiFi, BlueTooth, NFC etc..?

Our tablet enclosures have been designed and built from specific high grade materials to prevent any interference with wireless connectivity.

Can the tablet be seen in horizontal/landscape?

Our enclosures can be fitted in both portrait or landscape. Tablet enclosures fitted with rotation functionality are able to be turned by the customer to view in horizontal or landscape unless set up other wise.

Are your enclosures waterproof or IP rated?

No. However, should this be something you require, we can work with you to create an enclosure to specification. The lead time and cost of such a custom project may be substantial due to the IP specifications and required safety measures the enclosure must pass before being declared waterproof.

What is the minimum order quantity (MOQ)?

We don’t have a minimum order quantity for our standard enclosures or for branding. There may be minimum order quantities on tailorable and custom enclosures depending on your requirements, but we are more than happy to discuss these with you on a case by case basis.

I have a bulk requirement, do you do a discount for bulk orders?

We offer quantity discounts depending on the enclosure type and specifications. For more information talk to one of our sales advisors.

I can’t see a tablet enclosure which suits my needs.

imageHOLDERS are specialists in the design, development and manufacture of custom and specialist enclosures. Should our enclosures not suit your needs, or you need a specification that is unique, we can design a solution to your requirements. Read more on our custom design services here.

Troubleshooting

I’m having difficulty assembling my unit.

If you’re having difficulty assembling your enclosure talk to our technical support by calling +44 (0) 1202 892863 where our advisors will happily talk through the assembly with you.

How long does it take to assemble?

To see how long your enclosure or kiosk will take to assemble, please see the spec sheet provided on the product page as each kiosk varies in time.

Do the units come pre-assembled?

Our units are partially pre-assembled to make the final assembly and installation as easy as possible. However if you require a completely assembled unit to be delivered, we can provide this service. Contact your account manager or email sales@imageholders.com. We can even fit the tablet for you if you require!

Do I require additional tools?

Yes. While we endeavour to supply most of the tools, some items such as a posi drive screwdriver will not be included. Depending on the unit and the location of the installation you may need additional tools, these tools are listed on the product spec sheet available on the product page, but your account manager will be happy to advise you on the necessary requirements before the enclosure arrives should you require.  Contact your account manager or sales@imageholders.com for more information.

Can all my units be keyed alike?

Yes. Unless requested the lock(s) on your enclosure(s) will be randomly associated and some may have matching locks. If you require your units to be keyed alike, or have a specific key strategy, then please talk to your account manager or email sales@imageholders.com for more information.

I’ve lost the keys to my unit, what can I do?

We record the key numbers that are associated with each purchase, and can match the key number we have with the one you receive. If you have not kept track of your key numbers, there are other options. Email sales@imageholders.com or your account manager to discuss receiving a new key for your individual unit.

About imageHOLDERS

Where are you based?

imageHOLDERS are based in Poole, Dorset, UK and was established in 1996.

Do you have an office in the US?

We don’t currently have any offices within the US, but we ship worldwide everyday and are flexible to work around your schedule.

Can you ship to …?

We ship our entire range of products worldwide using trusted and renowned courier services. Shipping times vary by country and service. Within the UK orders are shipped on a next day working day service. Estimated shipping times for export orders will be quoted on your order confirmation. Contact our sales team for more advice.

Who designs and manufactures the tablet enclosure?

Our dedicated team are experts in the design, development and manufacture of iPad and tablet enclosure kiosks. We proudly design all of our imageHOLDERS range of tablet enclosures in-house.  

Trade section

Do you sell to trade/offer trade discount?

Yes.

How do I become a trade partner?

If you are interested in becoming a trade partner with imageHOLDERS, please contact our sales team and request a Partner Account Application form.

I need to be issued a quote or proforma invoice, how do I go about getting one?

Email sales@imageholders.com for a quote or proforma invoice.

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