Case Study

New Forest Water Park reduce customer wait times

Leisure & Entertainment Consumer Information & Wayfinding Visitor Management

The Client

The New Forest Water Park is a friendly, family business, set in 50 acres of beautiful New Forest countryside and lake. Running for more than 20 years and has become the New Forest’s favourite venue to learn and enjoy a host of WaterSports – including WakeBoarding, Kayaking, Stand-up Paddleboarding and the AquaPark assault course.

The Challenge

At busy peak periods sees up to 60 guests per hour enjoying the Wibit Aquapark assault course. There needed to be a solution to help combat customer wait time during peak periods, and the kiosk needed to securely enclose the tablet on a counter for self-service use by guests to check-in. The New Forest Water Park had chosen to use Apple iPads within their enclosures, requiring the enclosures to fit the iPad Minis and iPad 2, preferably the same unit to ensure continuity.

imageHOLDERS supplied the Expo 10 enclosures to fit three iPad 2 tablets and two iPad Minis. The iPads are securely counter mounted in the reception area and are used for customer registration and check in. The Expo is packed full of useful functions such as; bezel rotation from horizontal to vertical, hidden cables keep the tablet fully charged at all times, it can be securely fitted to a wall, counter or freestanding and is fully brandable.

Visitor Management Kiosk Benefits

Health and Safety

Access data remotely from a phone or tablet in cases of emergency evacuation.

Label Printing

Integrating a printer within a visitor management kiosk can ensure guests easily have credentials visible.

Time & Attendance

Shift hours and breaks can be easily stored with a clock-in and clock-out function.

Higher Security

Access control systems can be set up on a variety of different doorways and entrances, ensuring that access is monitored and restricted for different users

Increase Customer Satisfaction

Tablet kiosks invests in company efficiencies and in visitor experience.

COVID-19 Secure

imageHOLDERS kiosk enclosures can be integrated with health conscious devices such as temperature check cameras, hand sanitiser dispensers and QR code readers.

We needed a solution to help us combat customer wait times during peak periods, the tablet enclosures function as a self-service registration and check in desk and have reduced wait times substantially. imageHOLDERS really understood our business needs and fulfilled them with their tablet enclosure kiosk. Our tablets look great, are easy to use and most importantly are completely secure.

Millie Jury, New Forest Water Park Manager