imageHOLDERS Work with Places for People on Self-Service Kiosks for Leisure Centres
imageHOLDERS developed a suite of products for Places for People Leisure, to transform the brand new leisure centre. Focusing on reducing queuing time for customers and digitizing the paper based process, the kiosks provide a contemporary experience whilst freeing staff from admin tasks. Centering on superb customer service, the kiosks provided a variety of different solutions, from customer feedback, sales and self-service check-in kiosks.
The self-service check-in kiosks consisted of a Shell+15 enclosure mounted on tailored freestanding furniture which was branded with the bright colour palette of Places Leisure Eastleigh. The Shell+ 15 encloses an Aures Yuno touch screen and barcode scanner to allow users access to the centre.
The sales department required countertop kiosks which encloses an 15” touch screen PC, barcode scanner and webcam to register new users. The kiosks are mounted on a custom swivel mount which enables easy access for customers and staff alike.
Peter Thompson, Director, imageHOLDERS said: “Places for People Leisure presented us with an exciting challenge; to create a range of products which would help free staff from admin, reduce queuing time for customers and assist in digitising the check-in experience. Our kiosks are suitable for a variety of different solutions, so we used the design brief to create a suite of products which would perform different solutions according to the environment and use case. The brief changed, but our suite of products remained pretty stable, due to the versatility with integrating devices, tablets and ability to brand the units. We are really pleased with the result, and look forward to continuing our working relationship with Places for People Leisure.”
Phil White , Head of Technology Services and Support, Places for People Leisure said: “The opening of Places Leisure Eastleigh to the public is the collaborative result of months of hard work. The knowledge and understanding of Pete and his team ensured that we were confident in their ability to create a solution which would work for the leisure centres staff and customers alike. We look forward to the next step in our work with imageHOLDERS.”
imageHOLDERS and Places for People Leisure have plans to further improve the experience of their customers through the integration of self-service technology including the installation of self-service and assisted service kiosks on reception desks.
Places Leisure Eastleigh centre was developed by Eastleigh Borough Council, as one of the biggest leisure developments in the south. The £25 million centre opened on the 28th November 2017.
Find out how imageHOLDERS secure tablet kiosks and iPad enclosures could benefit your business. Please call us on 01202 892 863 (UK) or 1 877 450 2172 (US) for more information and to discuss your requirements. Alternatively, email [email protected].
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Digital Marketing Executive