How kiosks will make it safer to travel after Covid-19
Global travel will return, but the way we travel will be considerably different to what we are used to. Technology allows us to adapt to a ‘new normal’, with frictionless and health conscious devices at every step of the way.
Currently, interactive kiosks are at the forefront of the changes at airports and docks, border control, arrivals and departures and during flights. Going forward, we predict a surge in biometric enrolment, prior to the day of travel. This technological development is already well under way and applied in various scenarios.
A completely integrative and inclusive biometric solution could be transformative for frictionless flights and higher-security at borders, therefore reducing the risk of spreading viruses, whilst also improving efficiency and security.
Below, we have outlined the various stages of a typical air-travel trip and highlighted how kiosks mitigate risk and improve efficiency at each point.
Prior to Travelling
Aforementioned biometrics enrolment can hastily reduce queues and contact points, whilst still increasing customer flow. Electronic health certificates, passport details, visas, can all be uploaded to a secure platform prior to the day of travel.
Check-ins can also be scheduled to specific time slots, reducing contact in queues and therefore adhering to social distancing seamlessly.
Boarding passes and baggage tags can all be organised before flying; travellers will be issued with a barcode or QR code that can be scanned by an integration kiosk and the appropriate documents can instantaneously be printed from the same kiosk.
Arriving at the Airport
Health and safety and mitigating risk is paramount for all staff and travellers when entering an airport or docks.
A complete kiosk solution, such as our Guardian Kiosk Range, can efficiently monitor and health check all personnel at arrival. Implementing fever screening and a variety of additional health conscious devices, imageHOLDERS temperature taking kiosks ensure that employees, clients and visitors, are protected and safe.
Guardian Kiosks use infrared thermal imaging technology and ready-to-use software for super-fast integrated fever screening. Optional add-ons including hand sanitizer holders, QR scanners and anti-microbial screen protectors.
We encourage hand sanitizer dispensers and antimicrobial screen protectors to be added to all kiosks as standard for optimum safety.
The Guardian Kiosk range is easy to install and quick to implement, with software easily integrated. Safety questions can easily be added to the kiosk screen for extra safeguarding. Questions on where they’ve recently travelled to and from, where they’re going and questions regarding their general health and any current symptoms, for example.
Self-service kiosks with integrated scanners, scales for bag drops, printers and, if necessary, contactless payment devices can singlehandedly manage the check-in stage of travel.
Simply scanning a barcode can automatically print the relevant boarding passes and baggage tags. An added payment device allows people to upgrade their flight, change seats and add luggage all at the hands of the same kiosk. This can either be done by using the touchscreen, fitted with an antimicrobial screen protector and after using a hand sanitizer dispenser to antibac hands, or touchlessly using a mobile app.
Passport scanners, biometric fingerprint readers and facial recognition cameras allow for the highest border control security yet, and it can all be done frictionlessly using an integrated kiosk solution.
Advanced body and bag screening eliminates the need for more contact and the removal of liquids, belts, shoes and other jewellery to allow a seamless security check of travellers and their hand luggage.
In the Airport
Kiosks solutions will also promote self-service shopping for reduced queues, higher efficiency, adhering to social distancing measures and mitigating the physical contact risk of spreading viruses and diseases. Contactless payments further the speed and health and safety measures.
Kiosks can also be used in pubs and restaurants allowing for people to view the menu and order straight from tablet on their table. Again, visitor management kiosks can be used at the entrance to shops and restaurants, should more health and safety checks be deemed necessary.
Kiosks with integrated scanner devices prove useful at the boarding gate. Boarding passes and passports can be scanned again, from a safe distance and with a hand sanitizer dispenser for risk mitigation.
Boarding apps could be used to clever, segmented boarding to reduce queues that risk social distancing.
Digital screens, with anti-microbial screen protectors, and contactless purchases can be implemented onboard the aircraft in order to reduce as much contact as possible.
Screens can display the onboard magazine and flight menu, in time, people could be able to order from these screens.
Hand sanitizer dispensers can be integrated onto the plane and kiosks can manage queues for toilets.
On arrival, similar kiosks solutions to the departures can be used for security and health and safety. Passport scanners, biometric enrolment and online custom forms allow a high-security and efficient arrival at the travellers’ destination.
Kiosks can also be incorporated in order to decide whether any travellers need to be quarantined upon arrival. Our Guardian Kiosk Range can use infrared camera technology to accurately and efficiently take temperature to fever check and safety questions can be included on the kiosk screen. To allow a completely touchless exit, the traveller may answer questions using gesture control, to avoid touching any screens.
imageHOLDERS’s Custom Kiosk Solutions have unparalleled detail and specification. We work closely with clients from concept to creation, ensuring a completely bespoke solution that is tailored to their business and required specifications.
Technology is not only aiding the re-opening of establishments, but will ensure that they stay open. Visitor management and self-service kiosk solutions are at the forefront of technology in hospitality.
We are big believers that consumers drive technology, not the other way around. Our Senior Account Manager, Christian Bosence, spoke…
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