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5 ways hospitality businesses can use kiosk technology to reopen safely and efficiently

Hospitality Leisure & Entertainment Entertainment Occupancy Tracking or Footfall POS Security/Access Control Visitor Management

Technology is not only aiding the re-opening of establishments, but will ensure that they stay open. Visitor management and self-service kiosk solutions are at the forefront of technology in hospitality.

Author

Rosie Ellis

Published

04/06/21

In the U.K. and around the world the return of hospitality is in sight: dining alfresco is just around the corner and then the next step is reopening hotels and restaurants and pubs can welcome their locals back inside their premises. Kiosk solutions will aid the reopening of hospitality, whilst this very technology is already allowing people to visit their fast-food favourites with reduced health risk and increased efficiency.

Kiosk solutions can be deployed for visitor management, staff access control, takeaway services, booking systems, self-service and more. Below, we look at the 5 most popular ways that businesses are incorporating kiosk solutions to re-open safely, lower costs, improve efficiency and create an easy and engaging user journey.

1 Visitor Management

Managing who enters the premises, and how many at a time, is crucial for the re-opening of hospitality. Staff and customers alike both need to feel safe in the environment.

Implementing a kiosk on entry can not only manage the amount of people going into the restaurant or bar, but mitigate the risk of spreading illness by using our Guardian Kiosk Family.

Our Guardian Kiosks are fitted with Thermal Fever Check Cameras, which accurately and efficiently take the temperature of the customer from a safe distance. Fever checks will ensure that no one symptomatic can enter the store.

Additionally, optional hand sanitiser dispensers can be fitted to the kiosk enclosure so no one gets caught germy-handed.

2 Self Check-In

Self check-in kiosks in hotels increase customer flow, reduce queues and limits face-to-face contact to mitigate risk of transmission.

An added payment device allows for customers to buy optional upgrades for their holiday on the self check-in kiosk, thus increasing opportunistic sales and overall revenue.

Additionally, the touchscreens can be fitted with anti-microbial screen protectors to reduce the build up of bacteria and germs, whilst reducing glare. These screens are more resilient and can be cleaned with stronger detergents.

3 Booking Systems and Access Control

Shell Slim Tablet Kiosks for Restaurants and Entertainment Hubs

Interactive kiosks can be deployed at the front of the premises for self-service booking, for customers to seat themselves in advance. This frees up waiting staff time, improving the overall running of the restaurant.

Kiosks are ideal for data capture with easy-to-install software and multiple options for integration. Kiosks can easily be used by the customer and/or staff to input the relevant contact information into the system, should they need to be contacted for track and trace.

4 Frictionless Ordering

Kiosks can present clear digital signage for menus and also have the capacity for customers to order straight from the tablet. This allows quick service and an interactive restaurant experience.

Payment devices added to the kiosk enclosure allow for people to pay for the food instantly, as well as being able to order remotely.

Our Dock & Lock kiosk solution is portable, therefore can be used by customers when locked in place or by waiting staff on the move.

We have never been more aware of how much we touch surfaces and devices, we are committed to producing more completely touchless technology to reduce risk where it’s not needed.

Contactless payment devices can be retro-fitted onto existing products or installed into new enclosures.

5 Feedback and Customer Service

Visual of imageHOLDERS restaurant and coffee shop self-service kiosk range

Kiosk enclosures on the exit of restaurants, bars and hotels are brilliant for engaging customers to give feedback on their experience. Feedback is imperative for the constant improvements to their facility and for positive reviews to use for marketing.

Additionally, kiosks can be used to request customer service, should there not always be someone present in reception or at the bar. This is ideal during a time where we are actively trying to reduce face-to-face contact.

Let’s get started. Choose an option.

Request a call with an account manager, make a general enquiry, or download our brochure for more information on our visitor management software. If you’d like to speak to us straight away, call UK: 01202 892863 or USA: +1 877 450 2172. We look forward to hearing from you!