Hotels

A single self check-in kiosk can be transformative in a hotel reception (in larger hotels more may be required). In 2020, it’s important to move with or ahead of the competition. Hotel check-in kiosks improve efficiency, reduce human error and increase customer satisfaction. Implementing hotel POS systems and hotel digital signage solutions gives businesses the ability to up-sell customers even when staff is unavailable.

Visitor Management

Managing who enters the premises, and how many at a time, is crucial for hospitality. Staff and customers alike both need to feel safe in the environment.
Implementing a kiosk on entry can not only manage the amount of people going into the hotel, but mitigate the risk of spreading illness by using our Guardian Kiosk Family.

Track and Trace

Kiosks are ideal for data capture with easy-to-install software and multiple options for integration. Kiosks can easily be used by the customer and/or staff to input the relevant contact information into the system, should they need to be contacted for track and trace.
Similar software can be used for quick and efficient table booking within the hotel restaurant. This is ideal for both customers and waiting staff.

Speedy and Secure Self Check-in

Self check-in kiosks in hotels increase customer flow, reduce queues and limits face-to-face contact to mitigate risk of transmission.

An added payment device allows for customers to buy optional upgrades for their holiday on the self check-in kiosk, thus increasing opportunistic sales and overall revenue.

Additionally, the touchscreens can be fitted with anti-microbial screen protectors to reduce the build up of bacteria and germs, whilst reducing glare. These screens are more resilient and can be cleaned with stronger detergents.

Feedback and Customer Service

Kiosk enclosures on the exit of hotels are brilliant for engaging customers to give feedback on their experience. Feedback is imperative for the constant improvements to their facility and for positive reviews to use for marketing.

Additionally, kiosks can be used to request customer service, should there not always be someone present in reception or at the bar. This is ideal during a time where we are actively trying to reduce face-to-face contact.

Key Benefits

Preferred Payment Method

30% of customers regularly utilise mobile apps to pay at restaurant and hotel POS systems.

Hotel Self Check-in/out Kiosks

Over 60% of travelers prefer to purchase or reserve hotel services using mobile platforms. Ensure customers are always able to check in or out with ease and pay outstanding bills quickly and easily.

Back of House Tablet Kiosks

Access control and room management is accessible, improving time management and security.

Interactive Entertainment Kiosks

Interactive entertainment kiosks encourage customers to spend more time browsing and increase add on sales.

Digital Loyalty Programmes

By offering incentives within hotels via digital kiosks, e.g. upgrades for returning guests, hospitality sectors can go digital with their loyalty schemes.

Health & Safety

Integrating health conscious devices such as temperature check kiosks, hand sanitiser dispensers and QR code scanners for track and trace, hospitality kiosks can ensure necessary precautions are being taken.

 

To learn more about our custom hospitality kiosks, get in touch today on +44 (0)1202 892863 (UK) or 1-888-858-9778 (US). Alternatively, send us an email or get in touch on Live Chat.

 

 

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