The technology used in hospitality, such as concierge hotel kiosks, are no longer perceived as a luxury only suited for high end establishments. Instead, touch screen kiosk technology is fast becoming a staple in modern customer service situations.
Hotels and other hospitality sectors are starting to embrace digital kiosk technology to maximise sales and automate hotel operations. Hotel iPad kiosks and tablet enclosures encourage interactivity with customers, allowing hospitality sectors to enhance their in-house service with a digital experience.
Tablet kiosks displayed in enclosures on tables engage with customers even when the front of house staff aren’t available to assist. A bar kiosk can provide a digital menu or entertainment hub which can upsell even when staff are busy.
The positive impact hospitality and hotel kiosks are having in front of house services can also be used to improve back of house functions. With self check-in kiosks, guests can be processed efficiently with reduced errors.
Digital signage for hospitality is also become more and more sought after, as it is both engaging and informing for customers.
Key Benefits
Back-of-House Tablet Kiosks
Access control and room management is accessible, improving time management and security.
Preferred Payment Method
30% of customers regularly utilise mobile apps to pay at restaurant and hotel POS systems.
Interactive Entertainment
Interactive entertainment kiosks encourage customers to spend more time browsing and increase add on sales.
Hotel Self Check-in/out Kiosks
Over 60% of travelers prefer to purchase or reserve hotel services using mobile platforms. Ensure customers are always able to check in or out with ease and pay outstanding bills quickly and easily.
Digital Loyalty Programmes
By offering incentives within hotels via digital kiosks, e.g. upgrades for returning guests, hospitality sectors can go digital with their loyalty schemes.
Health & Safety
Integrating health conscious devices such as temperature check kiosks, hand sanitiser dispensers and QR code scanners for track and trace, hospitality kiosks can ensure necessary precautions are being taken.
Improved Customer Journey
By digitising the front of house with digital menu boards within hotel restaurants or a bar kiosk, guests and customers can browse different options with ease. With back of house integration, orders are processed seamlessly, establishing a high-speed reaction and improving the customer journey.
Functions of Hospitality Digital Kiosks
-Boarding pass printing and airport kiosk check-in facilities.
-Self-service hotel kiosk for those looking for speedy service.
-Hotel lobby kiosks to be a digital concierge.
-Digital menu tablets to attract customers.
-Surveys and feedback on check-out kiosks.
-Check-in and check-out digital kiosks with a key drop.
-POS kiosk payment point.
-Room amenities such as room service and requiring turn down.
Reading and browsing digital content such as newspapers and magazines on lounge and bar kiosks
Sectors Within Hospitality
Hotels
A single self check-in kiosk can be transformative in a hotel reception, in larger hotels more may be required but in 2020, it’s important to move ahead of the competition. Hotel check-in kiosks improve efficiency, reduce human error and increase customer satisfaction. Implementing hotel POS systems and hotel digital signage solutions gives businesses the ability to up-sell customers even when staff is unavailable.
Exhibition tablet stands are advantageous for both the staff and the customers of events. A digital exhibition kiosk can assist staff with administrative tasks and POS systems. An iPad exhibition stand or interactive touch screen is engaging for the customer. Trade show kiosks give the benefit of digital signage and the option of implementing a digital event registration system.
The food and beverage industry benefits hugely from restaurant POS systems. This could be in the form of a portable restaurant POS iPad used by the in-house staff or a self-service kiosk, which implements a restaurant self-ordering system. All of the above increase efficiency, reduce errors and boost revenue. A coffee shops or juice bar kiosk will make ordering easier and quicker and therefore give the business opportunity to service more customers in less time.
Fast food should be fast, right? It’s in the name. Fast food restaurants often need to accommodate heavy footfall and this can be easily managed by the implementation of a self-ordering system. A fast food ordering kiosk gives the customer control of their order and also encourages more engagement with the interactive menu and, with the entire menu to peruse on the touch screen ordering system, the customer is more likely to buy more too. Self-service kiosks are the future of fast food – giving more availability to in-house staff to manage other tasks.
To learn more about our custom hospitality kiosks, get in touch today on +44 (0)1202 892863 (UK) or 1-888-858-9778 (US). Alternatively, send us an email or get in touch on Live Chat.
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