Careers

Thank you for your interest in a career at imageHOLDERS, we are always looking for talented individuals to join our thriving company. To see a complete list of current vacancies and the associated qualifications and experience that we are looking for from prospective candidates please click here. For further information please contact recruitment@imageholders.com.

We are currently looking to hire a Sales Assistant/Junior Account Manager

Sales Assistant/Junior Account Manager

We are looking for a Sales Assistant/Junior Account Manager to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for Sales Account Managers.

Our ideal candidate is goal-oriented, exceptionally organised and has a deep knowledge of customer service best practices. Ultimately, you should be able to contribute to high quality customer service and achieve sales targets.

Responsibilities

  • The first point of contact handling customer enquiries and orders over the phone, through email and live chat.
  • Entering new enquiries on our CRM system quickly and efficiently.
  • Check data accuracy in orders and invoices
  • Contact clients to obtain missing information or answer queries
  • Liaise with the Operations department to ensure timely deliveries
  • Maintain and update sales and customer records within the CRM
  • Support sales team with pricing reviews and provide marketing with up to date product pricing
  • Develop monthly sales reports
  • Communicate important feedback from customers internally
  • Ensure sales targets are met and report any deviations
  • Stay up-to-date with new products and features
  • Organise travel and accommodation for the sales team
  • Organise calendars and meetings for the sales team
  • Support the sales team with administrative tasks such as expenses
  • Support the sales team in the lead up to and post exhibitions
  • Prepare sales collateral for the sales team when requested
  • Process all leads gained from exhibitions and input into the CRM system
  • Support marketing with the CRM system, customer personalisation and automation
  • Analyse any customer data and report any trends to the sales and marketing teams
  • Support the finance team with the implementation and migration of the new CRM system
  • Manage the sales showroom and demo products.

Other Duties

  • From time to time all staff will be required to carry out tasks not detailed within their role.

Key Skills and Experience

  • Preferred recent graduate from sales, business or marketing related degrees, alongside strong computer skills.
  • Excellent telephone manner
  • Hands on experience with CRM software and MS Office (MS Excel in particular)
  • Understanding of sales performance metrics
  • Excellent organisational and multitasking skills
  • Ability to communicate and work with all departments
  • A team player with high level of dedication
  • Ability to work under strict deadlines

Career Progression

For the right candidate, the aim of this role is to develop and progress into an Account Manager in 12 months.

Benefits

  • 20 days holiday plus 8 bank holidays
  • Pension Scheme (after 3 months probation)
  • Bonus Scheme (after 3 months probation)
  • Great office atmosphere
  • Free tea and coffee facilities
  • Free parking

How to Apply

Please send your CV with covering email through to recruitment@imageholders.com. If you would like to discuss the role please call Keely Marsango, 01202 892863.

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