imageHOLDERS worked with Chiktopia to create self-service POS kiosks for the launch of their new restaurant.

The Client

Chiktopia is a new fast-food restaurant in the UK based around expertly selected, high-quality ingredients. The search for ‘chicken paradise’ led two friends, one from London and from California to opening their own chicken restaurant. Their new chicken concept can be found at the Intu Lakeside food hall in Thurrock, Essex.

As an innovative start-up business, Chiktopia wanted their restaurant to feature the latest technology to offer the best customer experience.

The Solution

Global consumer demand for self-checkout kiosks in fast-food restaurants has grown at a rapid rate. Interactive kiosks have revolutionised the dining experience, with 47% of diners say they use self-service technology to customise their orders.

Chiktopia approached kiosk manufacturer, imageHOLDERS to create a custom-made self-ordering POS kiosk. We designed a Shell+ 22 compact tablet kiosk solution with a barcode scanner, receipt printer and pin entry device.

The restaurant’s new touchscreen kiosks allow customers to order their food with ease. The digital kiosks also improve food waiting times by cutting down on long queues.

The Results

Fast-food giants have led the way for competitors, who are realising the value of digital kiosk solutions. Chiktopia’s new interactive self-checkout kiosks allow them to stay ahead in the fast-food industry.

With their self-service kiosk, customers can customise their order to their exact specification. Creating a customer-centric menu experience that caters for vegans, vegetarians and everything in between.

Their touch screen kiosks offer improved customer service and deliver a consistent interaction, meeting customer expectations every time.

Benefits of QSR POS Kiosks

Improve communication and customer behavior insights

Collect valuable customer data regarding time spent on the POS kiosk and choice of payment.

Reduce waiting and response times

Self-service POS kiosks are available 24/7 ensuring customers are always able to make their purchases.

Increase customer loyalty

By investing in customers and their choice of payment, customer loyalty increases.

Provide the ultimate customer experience

By providing self-service POS terminals, staff are able to assist in other areas of the customer journey, providing an enhanced customer experience.

Meeting the customer expectation of paying via retail kiosks

Whether contactless, Apple Pay or traditional chip and pin, ensure all payment methods are available with kiosk POS systems.

Increase awareness and upsell with digital advertising

Tablet and iPad POS kiosks can advertise and upsell products and offer loyalty schemes and vouchers in one stylish solution.

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