TERMS AND CONDITIONS OF SUPPLY

This page (together with the documents referred to on it) tells you the terms and conditions
(Conditions) on which we supply any of the products (Products) listed on our website
www.imageholders.com (our site) to you. Please read these conditions carefully before ordering any
Products from our site. You should understand that by ordering any of our Products, you agree to be
bound by these Conditions.
You should print a copy of these Conditions for future reference.
Please click on the button marked “I Accept” at the end of these Conditions if you accept them.
Please understand that if you refuse to accept these Conditions, you will not be able to order any
Products from our site.

1. INFORMATION ABOUT US
www.imageholders.com is a site operated by Addject Ltd. t/a ImageHolders (we). We are
registered in England and Wales under company number 3471746 and with our registered
office at 51 Cropley Street London N1 7JB. Our main trading address is at 16 Hertford Road,
London N1 5SH. Our VAT number is 578340026.

2. SERVICE AVAILABILITY
Our site is only intended for use by people resident in the Serviced Countries [ LINK TO
LIST OF SERVICED COUNTRIES]. We do not accept orders from individuals outside
those countries. In addition, some restrictions are placed on the extent to which we accept
orders from specific Serviced Countries. These restrictions can be found on our Serviced
Countries page. Please review our Serviced Countries page before ordering Products from us.

3. YOUR STATUS
By placing an order through our site, you warrant that:
(a) You are legally capable of entering into binding contracts; and
(b) You are at least 18 years old; and
(c) You are resident in one of the Serviced Countries; and
(d) You are accessing our site from that country.

ImageHolders is a trading name of Addject Ltd
Registered office: 51 Cropley Street London N1 7JB
Registered in England and Wales no:3471746 VAT no: 578 3400 26

1. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

1.1 Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us,
and we will confirm such acceptance to you by sending you an e-mail that confirms that your
order has been accepted by us (the Order Confirmation). The contract between us (Contract)
will only be formed when we send you the Order Confirmation.
1.2 The Contract will relate only to those Products which are referred to in the Order Confirmation.
We will not be obliged to supply any other Products which may have been part of your order until
the acceptance of your order for any such Products has been confirmed in a separate Order
Confirmation.

2. AVAILABILITY AND DELIVERY

Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no
delivery date is specified, within a reasonable time of the date of the Order Confirmation.

3. PRICE AND PAYMENT

3.1 The price of all Products will be as quoted on our site from time to time, except in cases of
obvious error.
3.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due
as set out in our Delivery Guide [LINK TO SITE'S DELIVERY GUIDE].
3.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we
have already sent you an Order Confirmation.
3.4 Our site contains a large number of Products and it is always possible that, despite our best
efforts, some of the Products listed on our site may be incorrectly priced.
3.5 We are under no obligation to provide any Product to you at the incorrect (lower) price, even after
we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and
could have reasonably been recognised by you as a mispricing.
3.6 Payment for all Products must be by credit or debit card. We accept payment with the following
Credit and Debit Cards: VISA, AMEX, MasterCard, Maestro, Solo and Discover.
ImageHolders is a trading name of Addject Ltd
Registered office: 51 Cropley Street London N1 7JB
Registered in England and Wales no:3471746 VAT no: 578 3400 26

4. OUR REFUNDS POLICY

When you return any Product to us, all returns will be subject to the following process:
(a) Any non-faulty stock Product which is returned to us shall only be refunded for credit or
replaced if you contact us in writing within 14 days of receipt of the Product informing us
of your wish to return it and thereafter follow the procedure for returning the Product
which will be notified to you by us. All Products must be returned to us in the same
condition and packaging in which you received them and at your own cost and risk and
any returns will be subject to a restocking fee of 20%. Please note that we will not refund
or replace any non-faulty custom Product.
(b) If you wish to return a Product to us because it is damaged or defective, any such damage
or defect must be notified to us as soon as possible, but in any event within 14 days of the
date that you discovered or ought to have discovered the damage or defect, (within 5 days
if damage in transit is alleged), and no further use of the Product must be made following
discovery of the damage or defect. Without limitation, you must take reasonable care of
any Product in your possession from the time of delivery of the Product to you. You must
not make any improper use of, or make any unauthorised modifications or repairs to, any
Product, and you must take reasonable care to avoid any risk of damage occurring to any
Product by way of improper assembly, or by any use of the Product with any goods with
which the Product is not compatible.
(c) We will examine the returned Product and will notify you of your refund or replacement
Product via e-mail within a reasonable period of time.

5. OUR LIABILITY

5.1 Save for the express terms of any written guarantee separately provided by us to you (if any), all
warranties, representations, terms, conditions and duties implied by law relating to fitness, quality
or adequacy are excluded to the fullest extent permitted by law.

5.2 Without limiting the generality of Condition 8.1, we shall have no liability to you for any:

5.5 Nothing in these Conditions shall exclude or limit in any way our liability:

6. IMPORT DUTY

6.1 If you order Products from our site for delivery outside the UK, they may be subject to import
duties and taxes which are levied when the delivery reaches the specified destination. You will
be responsible for payment of any such import duties and taxes. Please note that we have no
control over these charges and cannot predict their amount. Please contact your local customs
office for further information before placing your order.
6.2 Please also note that you must comply with all applicable laws and regulations of the country for
which the products are destined. We will not be liable for any breach by you of any such laws.

7. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should
be in writing. When using our site, you accept that communication with us will be mainly
electronic. We will contact you by e-mail or provide you with information by posting notices on
our website. For contractual purposes, you agree to this electronic means of communication and
you acknowledge that all contracts, notices, information and other communications that we
provide to you electronically comply with any legal requirement that such communications be in
writing. This condition does not affect your statutory rights.

8. NOTICES

All notices given by you to us must be given to Mr. Adrian Thompson of Addject Ltd. t/a
ImageHolders at 16 Hertford Road, London N1 5SH, or by email to
customerservice@imageholders.com. We may give notice to you at either the e-mail or postal
address you provide to us when placing an order, or in any of the ways specified in clause 10
above. Notice will be deemed received and properly served immediately when posted on our
website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In
proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such
letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that
such e-mail was sent to the specified e-mail address of the addressee.

8.2.1  consequential losses;

8.2.2. loss of profits and/or damage to goodwil

8.2.3. economic and/or other similar losses;
8.2.4. special damages and indirect losses;
ImageHolders is a trading name of Addject Ltd
Registered office: 51 Cropley Street London N1 7JB
Registered in England and Wales no:3471746 VAT no: 578 3400 26

8.2.5. business interruption, loss of business, contracts and/or opportunity; or

8.2.6. inconvenience, delay or loss of production.

8.3 Without limitation to any of the foregoing, our aggregate liability to you (whether for breach of
Contract or for negligence or otherwise howsoever), for any loss or damage of whatsoever nature and
howsoever caused, shall be limited to and in no circumstances shall exceed the price of the Product

purchased from us.
8.4 Without limitation or prejudice to any of the foregoing, you shall fully and promptly indemnify and
hold us harmless against any and all losses, damages, costs and expenses whatsoever and howsoever

arising from any breach of any obligation or duty under any of these Conditions, the Contract, or

otherwise, whether attributable to you, your servants or agents, or to any subcontractors appointed by
you.
8.5.1   For death or personal injury caused by our negligence;

8.5.2   Under section 2(3) of the Consumer Protection Act 1987;

8.5.3   For fraud or fraudulent misrepresentation; or

8.5.4   For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
ImageHolders is a trading name of Addject Ltd
Registered office: 51 Cropley Street London N1 7JB
Registered in England and Wales no:3471746 VAT no: 578 3400 26

9. TRANSFER OF RIGHTS AND OBLIGATIONS

9.1 Any Contract between you and us is binding on you and us and on our respective successors and
assigns.
9.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or
obligations arising under it, without our prior written consent.
9.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our
rights or obligations arising under it, at any time during the term of the Contract.
ImageHolders is a trading name of Addject Ltd
Registered office: 51 Cropley Street London N1 7JB
Registered in England and Wales no:3471746 VAT no: 578 3400 26

10. EVENTS OUTSIDE OUR CONTROL

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of
our obligations under a Contract that is caused by events outside our reasonable control (Force
Majeure Event).
10.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our
reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether
declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of
public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
10.3 Our performance under any Contract is deemed to be suspended for the period that the Force
Majeure Event continues, and we will have an extension of time for performance for the duration
of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a
close or to find a solution by which our obligations under the Contract may be performed despite
the Force Majeure Event.

11. WAIVER

11.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of
your obligations under the Contract or any of these Conditions, or if we fail to exercise any of the
rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of
such rights or remedies and shall not relieve you from compliance with such obligations.
11.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
11.3 No waiver by us of any of these Conditions shall be effective unless it is expressly stated to be a
waiver and is communicated to you in writing in accordance with clause 11 above.

12. SEVERABILITY

If any of these Conditions or any provisions of a Contract are determined by any competent
authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision
will to that extent be severed from the remaining terms, conditions and provisions which will
continue to be valid to the fullest extent permitted by law.

13. ENTIRE AGREEMENT

13.1 These Conditions and any document expressly referred to in them represent the entire agreement
between us in relation to the subject matter of any Contract and supersede any prior agreement,
understanding or arrangement between us, whether oral or in writing.
13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any
representation, undertaking or promise given by the other or be implied from anything said or
written in negotiations between us prior to such Contract except as expressly stated in these
Conditions.

14. RELIANCE ON INFORMATION APPEARING ON OUR SITE

Commentary and other information, materials and/or images appearing on our site are not
intended to be relied upon nor to amount to advice on which reliance should be placed. We
therefore disclaim all liability and responsibility arising from any reliance placed on such
information by any visitor to our site, or by anyone who may be informed of any of its contents.

15. OUR RIGHT TO VARY THESE CONDITIONS

15.1 We have the right to revise and amend these Conditions from time to time to reflect changes in
market conditions affecting our business, changes in technology, changes in payment methods,
changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
15.2 You will be subject to the policies and Conditions in force at the time that you order Products
from us, unless any change to those policies or these Conditions is required to be made by law or
governmental authority (in which case it will apply to orders previously placed by you), or if we
notify you of the change to those policies or these Conditions before we send you the Order
Confirmation.

16. LAW AND JURISDICTION

Contracts for the purchase of Products through our site will be governed by English law. Any
dispute arising from, or related to, such Contracts shall be subject to the non-exclusive
jurisdiction of the courts of England and Wales.