OUR REFUNDS POLICY

When you return any Product to us, all returns will be subject to the following process:

(a) Any non-faulty stock Product which is returned to us shall only be refunded for credit or
replaced if you contact us in writing within 14 days of receipt of the Product informing us
of your wish to return it and thereafter follow the procedure for returning the Product
which will be notified to you by us. All Products must be returned to us in the same
condition and packaging in which you received them and at your own cost and risk and
any returns will be subject to a restocking fee of 20%. Please note that we will not refund
or replace any non-faulty custom Product.

(b) If you wish to return a Product to us because it is damaged or defective, any such damage
or defect must be notified to us as soon as possible, but in any event within 14 days of the
date that you discovered or ought to have discovered the damage or defect, (within 5 days
if damage in transit is alleged), and no further use of the Product must be made following
discovery of the damage or defect. Without limitation, you must take reasonable care of
any Product in your possession from the time of delivery of the Product to you. You must
not make any improper use of, or make any unauthorised modifications or repairs to, any
Product, and you must take reasonable care to avoid any risk of damage occurring to any
Product by way of improper assembly, or by any use of the Product with any goods with
which the Product is not compatible.

(c) We will examine the returned Product and will notify you of your refund or replacement
Product via e-mail within a reasonable period of time.